Contact

Do you want to contact us?

See our contact information below, or leave us a message.

Do you need help?

Send us a message using the form below and we will contact you as soon as possible!

FAQ

See below a list of the most frequently asked questions from our customers.

How can I find the right size?

Each product page includes a detailed size guide. We recommend that you consult this guide before placing an order to ensure you choose the correct size.

Are the products available in stock?

Yes, all products presented on the site are available in stock, with different delivery times for each product. If a product becomes unavailable, this will be clearly mentioned on the respective page, you can also find out the availability of the products you are looking for in our store in Iulius Mall Cluj-Napoca.

What payment methods do you accept?

We accept online payments by debit card and cash on delivery (cash on delivery). You can choose your preferred payment method during the checkout process.

Can I change or cancel an order?

If you wish to modify or cancel an order, please contact us as soon as possible via the Contact page, using our contact details:0772 282 372 or [email protected]We will do our best to assist you, however, if the order has already been processed, changing or canceling it may no longer be possible.

How long will it take for me to receive my order?

Orders are processed and shipped within 1-2 business days. Delivery time depends on the destination and the courier service, but generally, orders from Romania arrive in 2-4 business days, and international orders in 7-14 business days.

If the product is only available on order, the delivery time can be up to 10 days in Romania, this information will be found on the product page if applicable.

How can I return a product?

If you are not satisfied with the product you purchased, you may return it within 14 calendar days of receipt. Please complete the return form available on our website and follow the instructions provided.

You can find the Return Form page here.here.

Or come visit!

You can visit our Retro Future stores in both Bucharest and Cluj.