This document sets out the terms and conditions under which you can use the retrofuture.ro website.
Website retrofuture.ro is owned and managed by the company RETRO FUTURE BABE SRL, headquartered in Cluj-Napoca, P-ţa TIMOTEI CIPARIU, No. 15, commercial space, Block IIIA, Apartment 58, Cluj County, registered with ONRC under no. J12/1902/2020, CUI 42733759, hereinafter referred to as "RETRO FUTURE".
Please note that we reserve the right to change, modify, add or delete portions of these terms and conditions at any time without notice, and, unless otherwise stated, such changes will be effective immediately; therefore, please check these terms and conditions periodically. Your continued use of the Site after changes to this Agreement constitute your agreement to the changes.
Please also read the Terms and Conditions of Use carefully when accessing the website, as they apply to any use of the website. By accessing the website, you confirm that you accept the Terms and Conditions of Use and that you agree to comply with them.
If you do not agree to the Terms and Conditions of Use, you have the option not to use our website. All information contained in this website is of a general nature and is valid for all persons accessing this website (hereinafter referred to as “Users”).
DEFINITIONS
For the purposes of this Policy, the following terms shall have the meanings set forth below:
WEBSITE/PLATFORM - The domain www.retrofuture.ro and its subdomains, including but not limited to the publicly available website and its subdomains.
ACCOUNT - the set consisting of an e-mail address and a password that allow a single CUSTOMER access to restricted areas of the SITE through which access to the SERVICE is made.
CUSTOMER - The natural or legal person under public or private law who places an order through the website, after creating the ACCOUNT.
DISTANCE CONTRACT - any contract concluded between the professional and the consumer within an organized distance sales or service provision system, without the simultaneous physical presence of the professional and the consumer, with the exclusive use of one or more means of distance communication, up to and including the moment the contract is concluded;
CONTENT – all information on the website that can be visited, viewed or otherwise accessed using electronic equipment.
TRANSACTION - collection or reimbursement of an amount resulting from the sale of a product by RETRO FUTURE to the Customer, by using the services of the card processor approved by RETRO FUTURE, regardless of the delivery method.
Transactions can only take place within Romania. Deliveries to addresses in other countries are not accepted for Orders placed using the www. retrofuture.ro.
1. Intellectual property rights
1.1. The design and presentation of the website, as well as its settings, menus, submenus and functionalities, are the property of RETRO FUTURE.
1.2. The website, trademarks, logos, slogans, texts, images, databases, as well as all other materials and elements that are part of the website are the property of RETRO FUTURE or its partners and are subject to intellectual property rights, in accordance with applicable Romanian and international legislation.
1.3. The reproduction, distribution or publication, in any form, of the content of the website and the elements presented on this website, by any person, without the prior written consent of RETRO FUTURE, is prohibited.
1.4. Any attempt, of any nature, to modify the images and information on this website, initiated by any person, except RETRO FUTURE, as well as the creation of links with unfounded messages, which refer to pages on the website, give the RETRO FUTURE company or any other legal beneficiary of the above intellectual property rights the unilateral and unequivocal right to use all its prerogatives to address the legally competent courts to sanction these acts. Nothing in the content of this website should be interpreted as granting a license/right to use any registered trademark presented on this website without the written permission of RETRO FUTURE.
1.5. It is prohibited to transmit to this website, or to the e-mail addresses mentioned in its sections, any materials considered illegal, dangerous, defamatory, obscene, pornographic or vulgar, and materials that could be considered inciting acts that are contrary to the law.
1.6. For any complaints related to intellectual property rights, please send us an email at [email protected] .
2. Use of the Website
2.1. The Website can be accessed free of charge. RETRO FUTURE does not guarantee that the Website will be accessible at all times, without interruption. RETRO FUTURE may suspend, withdraw, terminate or modify the Website in whole or in part without prior notice.
2.2. RETRO FUTURE will not be held responsible in the event that the website cannot be accessed, regardless of the reason for the impossibility of access and regardless of the duration of this impossibility.
2.3. The user is responsible for taking all necessary actions to access the website. The user is also responsible for ensuring that all persons accessing the website through the internet network provided by it are aware of and implement these Terms and Conditions of Use, as well as any other applicable conditions.
2.4. Any person who wishes to obtain details about the services or products presented on the website is requested to contact RETRO FUTURE representatives, in order to obtain information both on the availability of the service or product in question and on the contractual conditions. RETRO FUTURE reserves the right that access to the products and services described on this website may be subject to restrictions for certain persons or in certain areas/countries. None of the products or services presented on the website will be provided to a person by RETRO FUTURE, if Romanian legislation prohibits this.
3. ONLINE SALES POLICY
3.1. Users who have or create an account on the website have the possibility to pay for orders through the website. The online store will only honor Orders with a delivery address within Romania.
3.2. Sharing an account between multiple Users is prohibited. If such actions are discovered, RETRO FUTURE reserves the right to cancel or suspend Users' access to the website or to suspend/close the account.
3.3. RETRO FUTURE may publish on the website information about products and/or promotions practiced by it or by third parties with whom RETRO FUTURE has concluded partnership contracts, during a certain period and within the limit of available stock.
3.4. Products purchased through the website are intended exclusively for the Customer's personal use.
3.5. RETRO FUTURE may limit the ability to purchase certain products or services available on the website at a given time, to one or more Customers.
3.6. All prices for products or services presented on the website are expressed in lei (RON) and include VAT.
3.7. The prices displayed on the website separated by a dash signify the initial price for sale, before the discount.
3.8. The invoicing of purchased products is done exclusively in lei (RON). The accepted payment methods are the following:
- online with a bank card,
- with a payment order,
- in the refund system.
3.9. In the case of online payments, RETRO FUTURE is not/cannot be held responsible for any additional costs incurred by the Client, including but not limited to currency conversion fees applied by the card issuing bank, if the card's issuing currency differs from RON. The Client is solely responsible for this action.
3.10. In the description of the products and/or services, RETRO FUTURE reserves the right to use other products (for example accessories) that may not be included in the costs of the respective products. The images are displayed for presentation purposes on the website, and the products actually delivered may differ from the display images, in any way (color, accessories, appearance, etc.), due to external factors such as the lighting used.
3.11. RETRO FUTURE reserves the right to modify the prices charged for the products available on the website, before the Order is placed by the Customer, without prior notification to the Customer.
3.12. The purchase price of the products is that at the time of placing the Order, within the limit of available stock.
3.13. The purchase price of promotional products is that at the time of placing the Order, within the limit of available stock and/or the promotional period, if defined.
3.14. The purchase price of the products in an issued Order cannot be changed at a time after its issuance except with the agreement of the parties.
3.15. By completing the Order, the Customer consents that RETRO FUTURE may contact him, for the following purposes/situations, by any means available/agreed by RETRO FUTURE, depending on the purpose/situation:
- Non-acceptance by the issuing bank of the Customer's card of the transaction, in the case of payment by bank card;
- Invalidation of the transaction by the card processor approved by RETRO FUTURE, in the case of payment by bank card.
- For the mandatory validation of the availability of products and quantities purchased by the Customer within a maximum of 48 hours from placing the Order.
- Validation by the Customer of the value of the Order placed, and including, depending on the situation, other value-added services (i.e. transport, etc.)
- Establishing by mutual agreement the details of product delivery.
3.16. RETRO FUTURE may automatically terminate the Order placed by the Client, without any subsequent obligation of either party to the other or without either party being able to claim damages from the other, in the following cases:
- non-acceptance by the issuing bank of the Customer's card of the transaction, in the case of online payment;
- invalidation of the transaction by the card processor approved by RETRO FUTURE, in the case of online payment;
- the data provided by the Client on the website is incomplete or incorrect;
- the Client's activity on the site may and/or cause damages of any kind to RETRO FUTURE and/or its partners.
3.17. If, when placing the Order, the Customer opted for payment by card, after validating the Order, the Customer is obliged to enter the data necessary for processing the payment.
3.18. The steps for completing an Order are:
- The customer chooses the products and adds them to the shopping cart;
- When the Client decides to place the Order, he selects the option, buy;
- After selecting the payment method, the Customer is required to enter the requested data. In the case of payment by card, the customer will be requested additional data to process the payment.
- The order is being processed and delivery will be made.
3.18.1. If the customer has chosen the payment method by bank card, and the value of the Ordered products has been blocked on his card, he has the right to modify the content of his Order, when contacted by RETRO FUTURE, within the limit of the value blocked on his card.
3.18.2. If upon confirmation of the Order, the Customer finds that certain products ordered by him are not available, he has the right to cancel the Order, to process the Order without the missing products or to add other products to the Order. If the Customer modifies the initial Order, it is considered a new Order and is subject to the steps provided above.
3.18.3 From the moment the Customer validates the value of the Order placed or if RETRO FUTURE informs the Customer about his validated Order, his Order becomes a Distance Contract, according to Emergency Ordinance No. 34/2014 on consumer rights in contracts concluded with professionals, as well as for the amendment and Supplementation of certain normative acts.
3.18.4 The Customer may also place Orders by telephone.
3.19. Transportation
3.19.1. RETRO FUTURE will include in the package sent to the Customer all the necessary documents to certify the purchase of the products by the Customer.
3.19.2. RETRO FUTURE will facilitate informing the Client about the completion stage of the Order or contract.
3.19.3. The customer has the following transport method available: courier (the related fees will be communicated to you).
3.19.4. The delivery fee is a minimum of 25 RON. The delivery cost will be displayed on the checkout page.
ATTENTION! Delivery of products to the Customer is only made to an adult person based on an identity document!
3.19.5. Deliveries will be made only on the territory of Romania, on average within 5 days from the confirmation of the Order, without exceeding the term of 45 days. In case the product cannot be delivered, RETRO FUTURE undertakes to inform the Customer about this unavailability, and the amounts that he has paid as payment will be reimbursed by RETRO FUTURE within a maximum period of 14 days.
3.20. Quality and guarantees
3.20.1. Certain products may benefit from a contractual warranty and this will be mentioned in the product sheet at the time of its exclusive sale on the website. retrofuture.ro. Clear details regarding these guarantees are given in the product sheets and no Customer can request an extended guarantee, more than the one mentioned. This means that the product guarantee offered by RETRO FUTURE is the one offered by RETRO FUTURE's suppliers.
3.20.1. RETRO FUTURE does not guarantee the stock availability of any product available for purchase on the site.
3.21. Return of products and withdrawal from the contract
3.21.1. Any RETRO FUTURE Client may return products purchased through the website, in the following situations:
- The packages/products show severe damage,
- The products were delivered incorrectly,
- The products have the wrong sizes (thicknesses) ordered.
To file a complaint/notice regarding the delivered products, the Customer must contact RETRO FUTURE in writing, at the e-mail address [email protected] or by other means that ensures confirmation of receipt, within 3 days of receiving the products.
RETRO FUTURE will proceed to analyze the complaint and, if justified, to remedy the situation, as soon as possible.
For products that show manufacturing damage upon receipt, or if the Customer was delivered a product other than the one ordered, RETRO FUTURE will replace the product/products, without being required to pay damages, or reimburse the value of the product within 14 days of receiving the returned product.
In case the products are of the wrong size/thickness ordered, RETRO FUTURE will replace the product. In case the Customer has returned a product and RETRO FUTURE does not have an identical product for replacement, it will offer the Customer the value of the product within 14 days of receiving the returned product.
The replacement will be made under the conditions and limits of a standard order.
The value of additional services, including but not limited to the transport of the products, paid by the Customer, is not refundable. In all cases, the return/re-shipping costs will be borne by the Customer.
3.22.2. The consumer customer has the right to unilaterally terminate the distance contract , based on the right of withdrawal provided for by law, without penalties and without invoking a reason, within 14 calendar days from the date of taking possession of the product. The only costs that may be borne by the consumer are the direct costs of returning the products according to Emergency Ordinance no. 34/2014 on consumer rights in contracts concluded with professionals, as well as for the amendment and completion of certain normative acts, for individuals who purchase products from websites, using Distance Communication techniques, applying the definitions contained in Emergency Ordinance no. 34/2014.
According to the legislation in force, a consumer is considered any natural person or group of natural persons established in associations, as defined in art. 2 point 2 of Government Ordinance no. 21/1992 on consumer protection, republished, with subsequent amendments and supplements.
3.22.3. In order to exercise the right of withdrawal, the Client's declaration of exercising this right transmitted to our company in any manner is sufficient, followed by our company's prompt response confirming receipt of the withdrawal request by e-mail to the address indicated by the Client.
3.22.4 The Customer will notify RETRO FUTURE of his intention to return the purchased products, by any means of written communication (e-mail, etc.) within a maximum of 14 working days from receipt of the products, in the case of art. 7.9.1.4.
3.22.5 The customer who notified RETRO FUTURE according to art 3.22.3, 3.22.4, is responsible for ensuring that the products to which he referred will be returned to RETRO FUTURE within a maximum of 14 calendar days from the date of sending the notification, otherwise, the right of withdrawal no longer operates, considering the request invalid.
3.22.6. The RETRO FUTURE customer cannot return the products purchased through a Contract, and/or cannot claim any other damages/compensation, if the returned product is not in the same condition in which it was delivered (in the original packaging with all labels intact, the seal intact and the documents that accompanied it, without traces that may indicate that the product has been worn).
3.22.7 According to Emergency Ordinance No. 34/2014 on consumer rights in contracts concluded with professionals, as well as for the amendment and completion of certain normative acts, RETRO FUTURE reserves the right not to accept returns for products that, by their nature, cannot be returned or that may degrade or deteriorate quickly.
3.22.8 In the event of a refund of the product value, this will be made within 14 days from the date on which the consumer is informed of the decision to withdraw from the contract. For orders paid by card, the amount will be returned to the same bank account used for the transaction.
3.22.9 RETRO FUTURE is not obliged to reimburse additional costs if the Consumer has explicitly chosen a type of delivery other than the standard delivery offered by the Seller. RETRO FUTURE may postpone the reimbursement until the date of receipt of the products that were the subject of the sale.
3.22.10 The consumer is informed that, if the products whose return shows signs of wear, scratches, bumps, mechanical or, where applicable, electrical shocks, missing accessories, missing warranty certificates, RETRO FUTURE reserves the right to decide to accept the return or to withhold an amount from the value of the product. If the returned product is damaged or the packaging is opened, RETRO FUTURE reserves the right to charge an additional fee of 0-50% of the value of the products, a fee to cover the costs of returning the products to their original condition. This amount will be deducted from the initial payment for the products.
If you have problems related to an Order, which have not been resolved by email or with a person you are talking to, you can contact us for a free internal conciliation email: [email protected] , tel: 0772 282 372
4. Warranties and responsibilities
4.1. The use of the website is solely at the User's risk.
4.2. RETRO FUTURE shall also not be liable for any damage caused by a virus, denial-of-services or distributed denial-of-services attack, or any other type of technological material that would infect the User's computer, IT system and/or data as a result of accessing the website or other websites to which there are links on this website. Any links to other websites are provided solely for the purpose of increased accessibility of information, RETRO FUTURE assumes no responsibility or liability for the content of these websites, for the products or services promoted or marketed through these websites. RETRO FUTURE is not responsible for the content of websites that have links to this website. Such links should not be interpreted as a guarantee by RETRO FUTURE regarding those websites.
4.3. RETRO FUTURE reserves the right, at any time, to temporarily or permanently delete the Content or parts thereof, the User thus acknowledging that RETRO FUTURE cannot be in any way liable to users or third parties for such suspensions or interruptions.
4.4. RETRO FUTURE assumes no responsibility for any interruption or omission of internet/network/hosting services.
5. Connections to other internet sources
5.1. The Website may contain "LINK" type links to other resources/internet pages, the User thus acknowledging that the company RETRO FUTURE can in no case be considered responsible for the proper functioning of these external resources.
5.2. RETRO FUTURE is not obliged to verify the information and content contained in the mentioned external resources.
6. Modification of Website content
6.1. RETRO FUTURE reserves the right to modify the structure and/or content of the website at any time and without any prior notice.
6.2. RETRO FUTURE makes every effort to provide Users with up-to-date and accurate information and to present all information on this website as clearly and concisely as possible. In this regard, RETRO FUTURE will make every effort to correct any errors. Additional information regarding the products and services currently available can be obtained from RETRO FUTURE representatives and/or using the contact details provided through this website.
6.3. RETRO FUTURE will not be responsible for direct/indirect damages generated by errors, inconsistencies or inaccuracies of the information on the website, which is not due to its fault.
- As a result of accessing or using information available on the website that proves to be inaccurate.
- In the event of the impossibility of using (total or partial) the website;
- As a result of accessing or using any information provided on any other page linked to by this website.
7. Modification of the Terms and Conditions of Use of the Website
7.1. RETRO FUTURE reserves the right to revise the Terms and Conditions of Use of the website, as well as any other applicable terms, at any time, without notice, by amending the relevant pages.
7.2. Website users will be responsible for consulting the relevant pages to become aware of any changes made to the Terms and Conditions of Use, as such changes will apply to them from the time these Terms and Conditions are updated.
8. Applicable Law. Disputes.
8.1. The rights and obligations of the parties mentioned in this document, as well as any legal effects thereof, are governed by the applicable legislation of Romania.
8.2. Disputes arising from the interpretation or execution of these terms and conditions will be resolved by the competent courts within the jurisdiction of the Municipality of Cluj-Napoca.
8.3. If any provision of this document is considered invalid by the competent legal forums, the invalidity of such provision will not affect the validity of the other provisions of the terms and conditions of use, which will remain in force.
8.4. This document constitutes an agreement concluded in its entirety between the User and RETRO FUTURE BABE SRL regarding the use of the website. retrofuture.ro.
9. Final provisions
9.1. This Policy is supplemented by the legal provisions in force, applicable in the field.
9.2. If there are any questions or suggestions regarding the products provided, their technical details or the content of the site retrofuture.ro please contact us at the following phone numbers: 0772282372 from Monday to Thursday between 10 am and 6 pm or by e-mail: [email protected] .
